Shipping Policy

All orders over $99 ship free with UPS Ground service to the 48 contiguous States. Orders under $99.00 have a
flat $10.00 shipping fee. Orders that contain individual items that are less than $99 will ship free UPS Ground Service provided the entire order totals more than $99. Shipments to Alaska, Hawaii, and Puerto Rico require Next Day Air or Second Day Air, for which there is an additional charge. Certain orders must be shipped via motor freight and would not be included in the free shipping offer.

Orders that have multiple items shipped to the same address, will not incur any additional shipping charges.

For any questions regarding shipping please email us at customerservice@hearthonline.com.

Canadian Shipping
Many of the products that we carry are available for international shipping. International shipping costs have to be calculated manually. Please contact our customer service department for details and shipping costs. Because of the daily fluctuation in exchange rates, all price quotes will be given in U.S. dollars only. Shipping costs do not
include tax, duty, or brokerage fees which are billed separately.

Processing Time
"Processing Time" is the time needed to receive, process and ship your order. Please consider your Shipping Method (ie. Ground Shipping, Next Day Air) and the "Processing Time" to estimate the arrival of your package. Please note that because some of our items are “made to order”, the processing time may also include the manufacturing time. As a general rule, normal UPS Ground shipping takes between 5-7 business days to arrive after the order is placed and payment information is secured.

Please Note: Items will not be delivered on Saturdays or Holidays. Saturday delivery is available upon request using expedited shipping only (You must contact our office for Saturday delivery).

If you have any questions concerning shipping, please contact us at customerservice@hearthonline.com.